Refund Policy

Transparent and straightforward refund terms for your confidence

Overview

At SteadyMarketCommons, we recognize that plans can change, which is why we have established clear and honest refund conditions. This document details the criteria for refund eligibility for our yacht charter services.

Before you reserve a charter, please examine this policy carefully. When you book with SteadyMarketCommons, you're confirming your acceptance of these refund conditions.

Standard Cancellation and Refund Schedule

Over 72 Hours Prior to Charter

100% Refund

Qualified for: Complete refund minus any processing expenses

Processing Duration: 5-7 working days

Processing Charge: €50 for payments made via credit card

Requirements: Must be formally requested through email or telephone communication

Between 24 and 72 Hours Before Charter

50% Refund

Qualified for: Half of the total charter cost

Processing Duration: 7-10 working days

Processing Charge: €25 subtracted from the refund amount

Requirements: A legitimate explanation is required; administrative costs are applicable

Less than 24 Hours Prior to Charter

No Refund

Qualified for: Refunds not available

Exemption: Consideration may be given to emergencies

Alternative: Charter credit might be offered based on management's discretion

Requirements: Proof needed for emergency cases

Cancellations Due to Weather Conditions

Our Commitment in Unfavorable Weather

Your safety is our utmost concern. If sailing conditions are deemed hazardous by our certified captain, we offer several flexible options:

  • Fully Reimbursed: A total refund if rescheduling is not feasible
  • Rescheduling: Transfer your charter to an upcoming available slot at zero extra charge
  • Charter Credit: Take a credit valid for a year from the date of the original booking

Procedure for Assessing Weather Impacts

We consider several factors in our weather examination:

  • Inspection of wind forces and directional shifts
  • Surf analysis and oceanic conditions check
  • Projections for visibility and likelihood of precipitation
  • Notifications and cautions from the Coast Guard
  • Overall safety review by a professional captain

Decision Deadline: Determinations regarding weather-related cancellations are made at most 4 hours ahead of the set sail time.

Medical Emergency Refunds

Exceptional Circumstances

We comprehend that unforeseen medical matters can arise. The situations below may warrant special refund considerations:

  • Sudden illness or injury that necessitates hospital care
  • Loss of an immediate family member
  • Compulsory military engagement or urgent recall
  • Requisite jury service or legal summoning
  • Perturbations to travel plans owing to natural disasters

Necessary Evidence

To facilitate emergency refund demands, you will need:

  • Certification from a medical establishment or proof of hospitalization
  • Death Certificate for applicable situations
  • Formal military dispatches
  • Notices from courts or mandates for jury service
  • Official advisories or declarations of emergencies

Procedure: Emergency reimbursement requests are tackled within 3-5 business days when all relevant proof is provided.

Cancellations Owing to Operational Issues

Technical Disruptions

In the event your designated yacht is non-operational due to technical issues:

  • Alternate Option: We'll make efforts to arrange a yacht of similar standing
  • Wholly Reimbursed: Should an equivalent yacht be unavailable
  • Proportional Reimbursement: If the substitute yacht has a different price point
  • Concession: Potential added compensation for the inconvenience caused

Unavailability of Crew

On rare occasions where there's an absence of certified crew:

  • An attempt will be made to organize a replacement crew if achievable
  • Total refund if the charter cannot be executed
  • Option to reschedule without extra fees

Refund Issuance

Mode of Reimbursement

Refunds are issued directly back to the original form of payment used for the reservation:

  • Credit Cards: A time period of 5-7 business days
  • Direct Bank Transfers: A range of 7-10 business days
  • Cash/Payment by Check: Completed within 3-5 business days

Charges for Processing

For Credit Card Transactions

€50 charge for cancellations happening over 72 hours before the charter

For Bank Transfer Returns

€25 levy for all reimbursements through bank transfers

For International Transactions

Other charges may be included for cross-border exchanges

Issuing Charter Credits

Instances When Credits May Be Granted

Charter credits could be introduced instead of refunds under certain scenarios:

  • For premature cancellations (under 24 hours notice)
  • For charters annulled due to weather complications
  • Voluntary requests to defer booking
  • Interference in operations

Conditions of the Credit

  • Period of Validity: Effective for a year from the issue date
  • Non-transferable: Credits cannot be passed to others
  • Full Amount: Represents the entire value of the charter without deductions
  • Utilization: Applicable to any future charter availability
  • Limit of Validity: Extensions beyond one year are not permitted

Compensation for Partial Services

Challenges During the Charter

If your yacht hire experience is curtailed or disrupted by factors within our purview:

  • A refund calculated on the unbilled charter duration
  • A credit for an upcoming charter of the same value
  • Complimentary additional benefits or enhancements

Issues Relating to Guests

Should the charter conclude ahead of time resulting from guest behavior or breach of safety regulations:

  • No reimbursement for the remainder of the charter period
  • Outstanding charter payments are to be fully covered
  • Supplementary expenses may be charged

Resolution of Disputes

To challenge a refund determination, you may:

  • Ask for an assessment by our administrative body
  • Submit further proofs or clarifications
  • Seek assistance from consumer rights groups
  • Engage in legal proceedings in line with prevailing legislation

Initiating a Refund Request

Step 1: Initiate Contact

Forward your refund plea via:

Step 2: Submission of Particulars

Make sure to incorporate the following in your plea:

  • Confirmation code from the booking
  • Scheduled date and time of the charter
  • Cancellation rationale
  • Applicable supporting proof (where necessary)
  • Chosen route for refund

Step 3: Consideration and Execution

Our staff will acknowledge your claim within a day, scrutinize it in accordance with our policy, reach a verdict within two days, and proceed with authorized reimbursements within the specified periods.

Critical Information

  • All claims for refunds should be formalized in writing
  • Refunds will be handled in € despite the currency of initial payment
  • We strongly advise purchasing travel insurance
  • These guidelines may be modified given a 30-day notice
  • Reimbursements are subject to the relevant taxes and statutory provisions

Details for Contact

For inquiries regarding refunds or to put forth a refund appeal:

Department of Refunds
SteadyMarketCommons Marine Services Ltd.
Marina Point
Hamburg 20457
Germany

Phone: +49 40 9999 9999
Email: [email protected]
Business hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revision: September 21, 2025

This refund policy is crafted for fairness and clarity. We urge you to peruse these stipulations diligently prior to booking and to reach out with any questions.